Terms and conditions

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Booking and confirmation

To secure a booking please book the correct date and guided ride provided on the official booking page.

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Date change

Dates and times of the event may change if the weather forecast predicts long term rain or high winds. If the guided rider decides to change ride due to weather conditions, optional dates and time will be provided. This will be no extra charge and you can receive a refund if preferred.

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Refund

Refunds will be issued if the guide decides to cancel the event. This usually occurs due to weather forecast showing high winds or long term rain. The guide may offer different date and time for the event, if your not happy with the new date and time we will issue a refund. The guide will notify you by email or message 4 days before the event if cancelled.

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Deposit and cancellation refund weekend rides

Only a deposit is required to book a chosen weekend ride. If 3 weeks or more before the event you decide to cancel we will issue the deposit back. If you decide you cannot make the event booked close to the event (3 weeks or less) refund may not be possible due to the hotel booking.

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Required age

All these guided bike rides are suitable for people age 16 or over. Anyone under the age of 16 will not be aloud on these guided rides due to the distance, length and how the uneven terrain is best for adults only.

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Your responsibilities

As a rider on these events you must have a fully working bike with nothing broken or partly damaged. It is your responsibility to make sure your bike is fully working and ready for your chosen event with us. The bike must be suitable for the ride you have chosen and be able to handle the terrain on the ride. If your not sure your bike is suitable for the guided ride please contact before booking to receive advice on the correct bike for the ride. 

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As a rider you should bring certain equipment and clothing for this event. This includes:

-Waterproof jacket

-Clothing suitable for the ride

-Water

-Some snacks

-Mech hanger specific to your bike

-Spare inner tube

-Handlebar grips with full rubber ends

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Community rights

As a rider you must respect all other riders in every way and respect other public pedestrians.

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Data protection

As a bike guide we will hold details provided on the booking form just in-case an emergency occurs.

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In the booking form there is a question about photos being taken during the ride. We ask this to know if your happy to have pictures taken and shared on our social media sights. If you are not happy with pictures being taken please select no and we will keep that in mind and not take any photos.

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Medical conditions

During booking a guided ride there is a question on medical conditions. If you have any medical conditions please let us know including allergies, asthma, hurt problems etc. so we can be aware whilst guiding you.

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Any other questions please feel free to ask

Bikes/Spares/Repairs

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